Customer Feedback

Our customers make our business.

At Walk Across Scotland and Make Tracks Walking Holidays, all comments and recommendations are received with the greatest of appreciation. Customer feedback is of vital importance as we continue to develop and improve our walking holiday packages, where our aim will always be to provide you with the perfect walking experience.

We would be very grateful if you could spare a few moments to complete our customer feedback form in relation to your recent walking holiday. 

NAME *
NAME
Which company did you book through?
Please state your chosen trail or walking package
BOOKING PROCESS
BOOKING PROCESS
Please choose from the below options (please leave blank if not applicable)
I understood all the walking routes & packages available on the website:
After deciding on my holiday package, the booking process was very straightforward :
The Booking Form was easy to understand and I was happy to submit with no hesitation or further questions:
I received regular updates on how my booking was progressing:
INFORMATION PACK
INFORMATION PACK
I was pleased with the style and appearance of my Information Pack:
The pack contained everything I expected and proved to be very useful:
The pack detail was informative and easy to understand:
Without the Information Pack, navigating between the route and accommodation would have been very difficult:
ACCOMMODATION
What was your overall experience of the accommodation along the route?
Were there any places of accommodation which fell below your expectation? If so, please provide details.
Please provide details of any place of accommodation which exceeded your expectations:
OVERALL EXPERIENCE *
OVERALL EXPERIENCE
I was happy with the overall service provided by WAS:
My walking holiday was value for money:
I would recommend WAS to anyone interested in Walking Holidays:
Please provide a brief summary of your overall experience with WAS. Unless otherwise stated, we would like to include this on our testimonials page.
Walk Across Scotland would like to thank you for taking the time to complete our customer satisfaction survey.